COM-272 Communication & Conflict Management
Emotional Intelligence Interview with Dr. Daniel Goleman
& Communication Spirals, Paradoxes, and Conundrums
Observing and discussing this video and article in class, displayed many key elements and concepts that will help to assist managing conflicts that I experience in the future. Dr. Daniel Goleman gave me insight about the necessary steps to execute growing my emotional intelligence. A key point that he made in this film was you have to want it, you have to want to work on bettering yourself in order for emotional intelligence to flourish. Personally, I found this information to be very imperative due to the experiences throughout my own life that have allowed me to better grasp what Dr. Daniel Goleman was examining in the interview. Secondly, the article “Communication Spirals, Paradoxes, and Conundrums,” helps identify what generative and degenerative spirals are and how to find altering degenerative spirals to improve conflict and use it as a learning tool that deepens relationships, rather than negative component that can destroy relationships.
In this article, “Communication Spirals, Paradoxes, and Conundrums,” I loved learning about the altering degenerative spirals. This article exhibited different kinds of ways to handle conflict, which can help resolve dilemmas more efficiently in the future. Moving forward, the main methods that I am going to practice in my own daily conflicts are, first altering the usual response, meaning to do what comes unnaturally to me. I believe this will be challenging in certain circumstances, but the more I practice this, the better I will become. Naturally, we don’t tend to think about doing something that might make us feel defeated or uncomfortable because we always want to be the one right in the disagreement. The last method that I want to use when facing conflicts in the future is using third parties constructively. When faced with a challenging issue, seeking help from a professional counselor is one of the best ways to see another’s perspective that otherwise I may be bind to. In the past, I have used this method once the relationship was terminated, but if I start to use this process now, the better my future could become with any new conflicts that may arise. Knowing yourself first and placing boundaries is the best way to manage conflict.
Studies show there is an increase in IQ with our children today, but a lack of emotional intelligence. In the film, Dr. Daniel Goleman stated that when understanding the complexity of emotions, yes, it is possible for individuals to increase their level of emotional intelligence because it can be learned with maturity and most importantly it can be learned at any point in their lives for improvement. This would take the individual to do a complete self-assessment of themselves in an honest manner. Modeling someone who is emotionally intellectual would also benefit an individual in this process of intellectually growing emotionally. The possible long-term implications for our personal lives of being more emotionally intelligent are self-confidence, empathizing with others, stronger relationships, managing healthy emotional responses to conflict, success in the workplace and at home, success in your profession, being a good listener, and overall becoming a more positive person that can make an impact on the world.
When dealing with conflict in the future, I want to practice using awareness in my everyday life to improve my communication skills with those who have different perspectives than my own. An example in my own life of strengthening emotional intelligence is Phi Theta Kappa’s Five Star Competitive Edge program, which allows students to practice soft skills that are helping to increase emotional intelligence. Like Dr. Daniel Goleman discussed in the film, you have to want to be there or try to improve. The 5 Star Competitive Edge program is only offered to Honor’s Students because they know they want it and are serious about their education. Recently, I was awarded completion of my 5 Star Competitive Edge Coursework and was pinned at the PTK award ceremony this past Tuesday. Watching Dr. Goleman talk about how important emotional intelligence is in your life, shows me that by practicing my soft skills through a program like this, I will strengthen my emotional intelligence and I hope to continue throughout my life to become an empathetic, well-rounded, professional individual who adds value to our society.
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